It’s telling me to plug in the white cable to a wall socket but I don’t think I have one which will work. Manage Your Account. I can't find an internal wall socket. Preparing for Landline changeover to fibre. and view the images for a range of different wall box options. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. Hello VLNeedham. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. I'm a Very Insightful Person, I'm here to. You should see a cable going through the wall and if you trace this inside, you should get the cable. Account - Mobile. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayThere should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Joining in Options. The new cables from your Quick Start kit will be push fit. This includes: The Stream box. @Soroosh1 wrote: Hi, I just received my hub. The box does however have a hole in the bottom, through which i could see some. Account - Cable. Not able to set up my broadband. No virgin media wall socket. Hub 5,. No Virgin Media socket Go to solution. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. by harpreetsingh21 •. 0 Kudos. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Browse Virgin Media Virgin Media Community. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. Ashleigh_C. we do not have one and we live in a block of flats - 4904330We would like to show you a description here but the site won’t allow us. Plug the cables into the Hub. Virgin Fibre Areas only. on 17-03-2023 15:45. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. 84K; Tudor. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). Re: My house wall socket that cannot fit to VM hub. You’ll know it’s ready when the white power light at the front of the Hub is on. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Account - Mobile. I have tried to contact vm but I don’t have a landline number so they w. The box and cables may have been removed by the previous occupiers. Virgin Mobile. PS. Speedon 22-10-2022 20:58. Hi team . Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Booking an engineer is easy with Virgin Media. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Push fit the VM-supplied lead onto the socket. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. Hi there @harpreetsingh21. I am so sorry to hear that you seem to be missing a wall socket in the home. 19K; 36; 98; Sofia_B. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. VM will usually only supply a Quickstart to a property that had VM previously. . Forum; Apps. To be able to receive an E-bill, you need to provide us with a valid e-mail address. • Connect the end of the 1. The cable could be hidden within, or behind, furniture. Virgin Media Quickstart set up. 9. Any help much appreciated, could a mod please help? 0 Kudos Reply. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Thank you. 32K. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Hello Virgin Media, we moved into a new house. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 3 5 comments Best Add a Comment LayerTough • 1 yr. I ordered self-install kit just to find out there is no Virgin socket in my new property. Account - Cable. You need a small spanner to remove this, then push the provided connector over the exposed end. The wall box may be branded with the logos of an old cable TV company (not VM). Stay safe online. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It probably goes into another room in the house. You can also check for a loose cable as not all properties have a socket. There are multiple different branded wall boxes inside our flat but none. You can also check for a loose cable as not all properties have a socket. Jack14102. - 4993023We have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. No Virgin Media Wall Socket on 13-04-2022 14:08. There are 10 types of people: those. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. We have tried plugging it into the only box we found it would fit but no luck. I’m annoyed because I actually had a virgin sales person in my house. Call the Pre-installation and delivery team on 0800 052 1734. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. Browse Virgin Media Virgin Media Community. SpeedHi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. When you place your order, we'll let you know. Internet connectivity is one of the most. Call the Pre-installation and delivery team on 0800 052 1734. You need to go outside and locate the brown or grey omnibox on the wall. on 21-02-2023 17:48. Networking and WiFi. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. @robbo321 wrote:. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Stay safe online. Hi there, I have just moved into a new rental property and I was told the previous tenants were using Virgin Media broadband. Follow these simple installation steps for your Virgin Media home phone set up. The only things visible inside the house are: a openreach Master socket 5. Virgin Media Wall Socket. No VM wall socket !!!!! in QuickStart, set up and connections yesterday; No cable installed after ordering self install package in QuickStart, set up and connections Sunday; HDU-200 cable from wall? in QuickStart, set up and connections Sunday; Virgin Media want to replace cable to house in QuickStart, set up and connections SundayThe total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. Connect the Hub’s power cable with the blue tab. If possible, I would like to get rid of this rather ugly white. No photo attached. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Also tried the Ethernet, not. But the wall socket, I cannot attach the wall socket with Isolator Cable. 01-02-2023 10:59 - edited 01-02-2023 11:00. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. 13. Back a step. Socket should be on the underside. If an engineer is offered - accept that. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Phone. So I’ve tried inserting it to the socket below it instead but it’s not working. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. on 15-11-2022 18:53. Virgin Mobile. Indeed, I just took further photos which may help illustrating. I have tried to contact vm but I don’t have a landline number so they w. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Manage Your Account. TV & FM Radio Sockets. Switched On Families. The NTL cable termination box is outside. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that. Reply. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Plug it into a wall socket near one of your existing Powerlines. Stay safe online. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. You can also identify a split socket looking at the side. Installation: Wall socket issue. The multimedia socket has a coax options as does the virgin media socket. 4 weeks ago. QuickStart, set up and connections. There’s even no BT wall socket. We would like to show you a description here but the site won’t allow us. My VM Router is is my office adjacent to hall. . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 4. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. All forum topics; Previous topic; Next topic; 14 REPLIES 14. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. 89K; 373; 537; Martin_N. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. There is no fibre socket in this house. Here you’ll find all the help you need for Virgin Media related problems and issues. There’s even no BT wall socket. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. Virgin Media Community; Broadband; QuickStart, set up and connections; No suitable wall socket HELp please ASAP; Options. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. on 01-06-2022 21:59. Tags (1) Tags: wall socket. Wall socket. You have at least tested the ringing capacitor issue in the diagnostic process. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. Options. Will an engineer h. Security matters. I'm a Very Insightful Person, I'm here to share knowledge. Kath_F. In a lot of flats there is not a VM white wall box, sometimes just a coax wire coming out of the wall or a multi unit outlet. Sign in . See where this Helpful Answer was postedThanks for your reply. The package was delivered but there is no wall socket for me to plug into. 1) remove the attenuator from the existing cable, plug it into back of hub. Solved: we were not told we would need a Virgin media specific wall socket. Back a step. Just joined. There are multiple different branded wall boxes inside our flat but none. Best Regards, Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. A Ti-Vo was installed in one of the upstairs bedrooms. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). However, I do not have any of the specified wall sockets available. Manage Your Account. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an. Home Phone. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. Received the kit and was excited to set up until I realised you need an ethernet wall socket. ThanksRe: No virgin media wall socket. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Thank you for your post and welcome to the community. I wanted to check with people on here before trying to get an engineer in, just. Socket should be on the underside. If you had any further enthusiasm. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Hi. Reduces the number of required wall sockets. Browse Virgin Media Virgin Media Community. Crazy! They must be made of money. Account - Mobile. Stay safe online. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. com. I can only find the TV socket. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. screw the master socket back to the wall. Virgin Media; My Virgin Media; Shop;. The wall box may be branded with the logos of an old cable TV company (not VM). Was told that an engineer would come out, look at the sockets and do the switchover. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Only Virgin Media kit can be plugged into their network so not. The phone has been plugged into a wall socket and was working fine for years. wi-fi. No virgin media wall socket. We'd love to assist with this, I will send you a PM here soon so we can look into what's. . My Virgin Media App. I have recently got the QuickStart WiFi with no virgin wall socket the man on phone said I wouldn’t need one but think I did and not - 5069775According to Virgin media I should have service at my new home, but I couldn’t see any wall socket at home. The cable on the right looks like is for a Freeview TV antenna. TV box - 15 mins. 150 from a. I was under the impression that because virgin checked we could get it in our flat we would have the plug already but it appears not - how do we get a wall socket for broadband and how do I speak to a human instead of going through multiple security checks online and on phone to not be able to get an answer!!!I've received my hub but don't have a wall socket. Entertain me; Broadband Deals. Please help - 5208212. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. No virgin media wall socket. The cable in the second picture is the one you need to connect too. There is this cable which I followed, it goes from the wall outside and then it is going up skywards. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. I don't have a virgin media wall socket and this is stressing me out. Explain what needs to be done and book an engineer visit. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. INT. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. 24 Inc Vat. Connect the Hub’s power cable with the blue tab. Account - Cable. Absolutely not. Back a step. . the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Soumyjit. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Can a - 5057222 - 2Just like the other posts- I do not have a virgin media wall box. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. We're here to help. Stay. I recently got Virgin broadband installed. Some of the cables hanging out the wall were cut off after the house improvements. 4. Mark as New;The cables from the external box lead to a Bt open reach socket and a blank socket. It has two outputs on the left of the wall box. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. . 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Various cable mediums are used in modern systems to transmit data. I've looked for an external box but cannot. Turn on and start the hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Installation: Wall socket issue. No virgin wall socket in QuickStart, set up and connections Tuesday; No wall socket with QuickStart in QuickStart,. If you require an alternative format bill, such as braille or audio, you will not be charged. We have tried plugging it into the only box we found it would fit but no luck. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Plug the cables into the Hub. Manage Your Account. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. How about using a 10m RJ11 to RJ11 telephone cable. Plug into the Virgin Media wall socket. self install. Placed an order and the lady said we were eligible for quick start self installation. Please help. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. 30-01-2023 13:36 - edited 30-01-2023 13:51. Is it necessary to plug the cable to socket for having wifi, if so what can I do now. The phone number doesn't connect you. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Checked every room in the new house but there were none. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Regards. . Cihank617. I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I. Click & Collect. Except from that I can only. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). I've looked for an external box but cannot. 9. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. - 5156068. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . Call the Pre-installation and delivery team on 0800 052 1734. I was sent the pack as. 168. Sadly as usual for a communication company it's ni on. 5. Although I mentioned that there is no socket at home on live chat, Virgin Media sent me a cable kit between wall socket and hub. Ashleigh_C. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. I’m having the exact same problem. 4 weeks ago. There is one Ethernet connection point and socket with a circle on the wall. Aug 8, 2019. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. Hi , Thank you for your post and welcome to our community forums. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. There are two outputs from here (the two connectors that are close together on the white box). I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Can anyone advise? ThanksOptions. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. How can I book a technician in QuickStart, set up and connections yesterday; Need wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Or you may be quicker than average! You won’t be involved the whole time. Can you help? - 5401771. - 5201249Hello, @David_Bn, Where do I send the photos to? As already said, I'd like to have all the coaxial out and have only the Wall Socket in order to have the internet, the TV and the phone set in such a way that we had no wires scattered in the room. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Connect the Hub’s power cable with the blue tab. Can you help me please. 4 weeks ago. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. My Virgin Media App. Kit arrived today…no wall box so unable to install. If you're happy for us to get this booked. on 12-01-2023 21:04. My Virgin Media App. The answer is yes. Getting Connected with Virgin Media is easy when you have a wall socket. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. Browse Virgin Media Virgin Media Community. Second, you'll likely need a manned installation for your VM services. How do I book an engineer to come out - 5345632. Occasionally only a very short stub of wire is left behind often hidden. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. Is here anyone from the Virgin Media team who can get - 5378662No wall socket but wire from underneath floorboards. Best Add a Comment Throwaway-teemo • 2 yr. I’ve checked the external. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. However, there is no Virgin Media Wall socket in my house. Screwless Faceplate. Unfortunately no… Had to contact Customer service to schedule a technician visit but the best they could offer is september 26 - 5122701. I was happy and my kids were waiting for internet but unfortunately no wall socket. I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Hi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. How do I book a manned installation and what is the usual wait time? I have to. 22-12-2022 19:19 - edited 22-12-2022 19:20. No VM wall socket; Options. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. When I was going to self-install it, I didn't find any wall socket. Trouble shooter. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Whichever is the most suitable. ago No those shotgun coax cables will be connected to a sky satellite dish. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. The thing is that there is no socket in the wall. Or if the other end of the white cable is in a more useful. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. Rob. Phone. Hi, I just moved to a new house and got my virgin media kit today. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Give virgin a call and arrange an engineer visit. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. Being connected to the internet is one of the most important modern essentials in 20. Virgin Media; My Virgin Media; Shop;. My Virgin Media App. Options. Forum.